# 3. Windows - Model 1A+/2A configuration for the touch hardware

<span dir="ltr">1. Connect the USB cable provided on the USB-C Display port and the other end directly to a USB-A port on the PC. (The first time don’t use a hub but connect directly to the PC to eliminate the possibility of any incompatibility problems caused by the hub).  
  
The HDMI should be connected as well, or else the display will automatically go to sleep mode.</span>

<span dir="ltr">![](/storage/uploads/images/gallery/2025-04/1745645025-EnaRL4NbPsuKcEk7.jpg)</span>

<span dir="ltr"> </span>

<p class="callout info">No drivers are needed to be installed for Windows. The touchscreen is automatically installed by Windows. After connecting, the touch should be working but sending the touch gestures on another display connected on the computer. This is normal and you will identify the touch screen in the next step.</p>

<span dir="ltr">  
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<span dir="ltr"><span>2. If it is **not** responding to touch (even on another screen), check the Device manager to see if the following items show up. If they are not showing up, then this is a connection problem. Connect the USB cables provided directly on the computer USB 2 or USB 3 ports and check the device manager again. **The touch screen will not work if it does not show up in the device manager.**</span></span>

![](/storage/uploads/images/gallery/2025-04/1745645026-OGikf2i7O4kF3T8i.png)

<span dir="ltr">3. Open the Control Panel in Windows. In the search type Tablet and click on Tablet PC Settings</span>

![](/storage/uploads/images/gallery/2025-04/1745645026-rkbjROaG4uNlr5pF.png)

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**<span dir="ltr">If Tablet is not visible in your control panel here are the steps to follow:</span>**

<p class="callout info"><span dir="ltr">Go to the Desktop.</span><span dir="ltr">Right click on the Desktop and select New/Shortcut.</span></p>

<p class="callout info"><span dir="ltr">In the Type the location of the item window, Copy/Paste the following.</span></p>

<p class="callout info"><span dir="ltr">%windir%\\explorer.exe shell:::{80F3F1D5-FECA-45F3-BC32-752C152E456E}</span></p>

<p class="callout info"><span dir="ltr">Click the Next button and type the name Tablet PC Settings.</span></p>

<p class="callout info"><span dir="ltr">Click the Finish button.</span></p>

<p class="callout info"><span dir="ltr">Double Click the new shortcut and it should open the Table PC Settings window.</span></p>

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<span dir="ltr">4. Select HDMI (or however it shows up on your PC) and Choose </span>Setup

![](/storage/uploads/images/gallery/2025-04/1745645026-uq8trVlTgj4CZMIO.png)

Then a white screen will appear. Hit enter until you see it on the MP Controller’s display (don’t touch the MP Controller display until it appears on the MP Controller’s display)

The message will be:

<div align="center" dir="ltr" id="bkmrk--10"><table><colgroup><col></col></colgroup><tbody><tr><td>![](/storage/uploads/images/gallery/2025-04/1745645026-yfG99melwjfOcZcZ.jpg)

</td></tr></tbody></table>

</div>The touch should now be functioning on the MP Controller’s display. Click OK on the control panel window to close it.

If you are having trouble identifying the touch screen, [see ](https://www.youtube.com/watch?v=bZ_zD4IdvFs)<span dir="ltr">this instructional video</span>

Please note the **magnification (Scaling) on Windows 10/11 should be set to 100% for the MP Controller's display (if you have a different setting the MPH plugin or hosted plugins may look either too big or out of bounds, showing partially instead of full)

<span dir="ltr">![](/storage/uploads/images/gallery/2025-04/1745645027-kj9CFOxEmMgZogfH.png)</span>

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##### Troubleshooting the Touch function on Model 1A+

If the touch screen does not appear in the Device Manager then disconnect the MIDI cable and connect directly to a USB-A port of the PC (not via hub or Y-cable) the display using the cables we provided.

The display should power on and wait for the HDMI to be connected so that it can stay on.

If it cannot be powered on and it flickers/restarts that is due to not enough power from the USB port and in this case you can use the Y-cable or try it on another computer or port.

If it is powering on fine and still not showing up in the Device Manager and/or shows

![](/storage/uploads/images/gallery/2025-04/1745645027-5uIUAH8frl65XCpW.jpg)

then the problem is with the MP Controller’s internal USB-C port cable.

The only thing that is in between the touchscreen/LCD board is a short cable which leads to the port on the device.

To bypass this port cable (it is a short cable USB-C male to USB-C female) one has to unscrew the bottom cover.

Then disconnect the USB-C from the board and connect it directly to the computer.

It should show up properly in the Device Manager.

Send us an email for a replacement USB-C port.