# 9. Running the UPDD Diagnostics to troubleshoot the touch screen

<span dir="ltr">**Troubleshooting the UPDD touch-base driver**</span>

<span dir="ltr">If the touch hardware is listed in System Report but touch is still not functional, open the Diagnostics from UPDD console and run the diagnostics:</span>

<span dir="ltr">[https://support.touch-base.com/Documentation/50453/Diagnostics-procedure](https://support.touch-base.com/Documentation/50453/Diagnostics-procedure)  
</span>

<span dir="ltr">You will be asked to draw some patterns.</span>

It will create a zip file on your desktop and this can be sent to support@touch-base.com