6. Windows - License not found

Log on to the user portal and download the latest version of the MP Host plugin.
Follow this part of the initial guide to generate a license.

The hardware.id file is generated automatically when you run the MP Host plugin.
The mph.license file should be downloaded from the user portal.
Details on how to log in to the user portal have been emailed to you.

 

The “License not found” will appear if you have an invalid mph.license and/or an invalid hardware.id file. 

One possible cause is that you are using a license generated for another computer (if for example you transferred all your data from your previous Windows computer).

You should not copy hardware.id and mph.license files from other computers.

Delete the hardware.id file and run the MP Host in the DAW to generate a new hardware.id file by just running once the MP Host plugin.

The files should look like this in Windows file explorer:

Do not rename any of the files above.

 

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License not found due to non-latin characters

If you believe you are generating the license correctly as shown in your initial setup guide,

then the reason may be because of non-latin characters in your user name in Windows.

If your home folder has non-latin characters like (Ç, Ş, Ğ, I, İ, Ö, Ü) or other non-latin characters

for example C:\Users\Ümmet\

This may prevent the MP Host from finding the license on your computer.

Paste your user path here to check if you get a warning

To solve the issue, please create a Windows account that contains only Latin characters.

Please note that if there is a problem with the license, then it will not allow the hardware Controller to be connected to the MP Host.