8. Troubleshooting - Windows
Guides on how to diagnose and troubleshoot on Windows
1. Windows - "Controller Not Connected" message
If you get this message on the MP Host software plugin, check that your have the MIDI port conn...
2. Windows - Model 1 A: Troubleshooting the Touch Function
The only port that affects the touch function is the Display USB-C Port on the Controller. The o...
3. Windows C++ Redistributables
It is a good practice to have the latest C++ redistributables on your Windows system. You can d...
4. Windows - The right click menu does not appear
Windows High DPI Override settings If you are running 4k displays and using the Windows scaling ...
5. Windows - Custom VST plugin paths
On Windows 10 the path scanned for VST2 is C:\Program Files\VSTPlugins & C:\Program Files\S...
6. Windows - License not found
You can use the License Manager application (recommended) to create a new license. Download it fr...
7. Windows - "Invalid mph.license" message
If you get a message on the left bottom corner of the MP Host that the license is invalid it mean...
8. Windows or Mac - C1-xMP1 does not show up in the device manager or System Report
The C1-xMP1 module is a class compliant MIDI device and does not require software drivers on Wind...
9. Windows - The display does not power ON. (Black screen)
If the display does not power ON at all see this article
10. Nahimic A-Volute software on the PC causes crashes and unexpected behavior
If you have this on your computer, remove it immediately. Many sources report this as malware too...