8. Troubleshooting - Windows
Guides on how to diagnose and troubleshoot on Windows
1. Windows - "Controller Not Connected" message
If you get this message on the MP Host software plugin, check that your have the MIDI port conn...
2. Windows - Model 1 A: Troubleshooting the Touch Function
The only port that affects the touch function is the Display USB-C Port on the Controller. The o...
3. Windows C++ Redistributables
It is a good practice to have the latest C++ redistributables on your Windows system. You can d...
4. Windows - The right click menu does not appear
Windows High DPI Override settings If you are running 4k displays and using the Windows scaling ...
5. Windows - Custom VST plugin paths
On Windows 10 the path scanned for VST2 is C:\Program Files\VSTPlugins & C:\Program Files\S...
6. Windows - License not found
You can use the License Manager application (recommended) to create a new license. Download it fr...
7. Windows - "Invalid mph.license" message
If you get a message on the left bottom corner of the MP Host that the license is invalid it mean...
8. Windows or Mac - C1-xMP1 does not show up in the device manager or System Report
The C1-xMP1 module is a class compliant MIDI device and does not require software drivers on Wind...
9. Windows - The display does not power ON. (Black screen)
If the display does not power ON at all see this article
10. Nahimic A-Volute software on the PC causes crashes and unexpected behavior
If you have this on your computer, remove it immediately. Many sources report this as malware too...
11. New MIDI Services on Windows 11 - 2026 Updates
The new Windows 11 MIDI Services Native MIDI 2.0 support in Windows 11 is arriving through "Windo...