9. Troubleshooting - Mac OS
Guides on how to diagnose and troubleshoot issues on Mac OS
1. Mac - "Controller Not Connected" message
The MP MIDI has a separate hardware module for MIDI. This hardware is seen on the Mac’s System Re...
2. Mac - License not Found
The “License not found” will appear if the file mph.license and/or hardware.id files are missing ...
3. Mac - Model 1A: Troubleshooting the Touch Function
UPDD needed for Mac OS Catalina and Onwards The touchscreen works as mouse input, therefore when...
4. Mac - Model 1A+/2A : Troubleshooting the Touchscreen
You need Mac OS Mojave or above for the touch function to work. UPDD does not have to be install...
5. Mac - Model 1A+/2A - Display powers ON but goes to sleep - Power Saving and No Signal
If the display powers on and shows the logo but short after powers off (sleep mode), this confirm...
6. Mac - The MP Host Window appears on another display
Ensure you are using the latest MP Host plugin. The method that the target display is chosen has ...
7. Mac - Installed Plugins not shown in the Plugin List
The MP host will scan the AU plugins in /Library/Audio/Plug-Ins/Components the VST2 plugins...
8. Mac - Troubleshooting in depth the C1-xMP1 MIDI Controller
The C1-xMP1 is the midi device of the MP Controller. If it does show up in the System Report but...
9. Mac - "Invalid mph.license" message
If you get a message on the left bottom corner of the MP Host that the license is invalid it mean...
10. Mac - C1-xMP1 not showing up in the System Report
The MIDI port of the MP Controller should be connected with a USB-A interface on the Mac and does...