9. Troubleshooting - Mac OS
Guides on how to diagnose and troubleshoot issues on Mac OS
1. Mac - "Controller Not Connected" message
The MP Controller uses a separate USB device for MIDI communication called C1-xMP1. This device a...
2. Mac - License not Found
The “License not found” will appear if the file mph.license and/or hardware.id files are missing ...
3. Mac - Model 1A: Troubleshooting the Touch Function
UPDD needed for Mac OS Catalina and Onwards The touchscreen works as mouse input, therefore when...
4. Mac - Model 1A+/2A : Troubleshooting the Touchscreen
You need Mac OS Mojave or above for the touch function to work. The touchscreen should still fun...
5. Mac - Model 1A+/2A - Display powers ON but goes to sleep - Power Saving and No Signal
Here are some connection example videos. If you are using a Thunderbolt cable, see this connectio...
6. Mac - The MP Host Window appears on another display
Ensure you are using the latest MP Host plugin. The method that the target display is chosen has ...
7. Mac - Installed Plugins not shown in the Plugin List
The MP host will read the plugin files but not do an in-depth scan like the DAW, so it only takes...
8. Mac - Troubleshooting in depth the C1-xMP1 MIDI Controller
The C1-xMP1 is the midi device of the MP Controller. If it does show up in the System Report but...
9. Mac - "Invalid mph.license" message
If you get a message on the left bottom corner of the MP Host that the license is invalid it mean...
10. Mac - C1-xMP1 not showing up in the System Report
If you have tried the steps in this article and it did not work, try the following troubleshootin...
11. Apple could not verify the installer. How to open the installer.
MacOS Gatekeeper preventing the opening of the .pkg installer because it was downloaded from the ...