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It is a good practice to have the latest C++ redistributables on your Windows system.  You can download and install the official release of Microsoft from https://aka.ms/vs/17/release/vc_redist.x64.exe  If you experience a crash of the MP Host on Windows, th...

Windows High DPI Override settings If you are running 4k displays and using the Windows scaling for these displays and you are having an issue with menus not displaying in the controller’s screen then try this: Right click on the DAW exe program file and cho...

On Windows 10 the path scanned for VST2 is      C:\Program Files\VSTPlugins & C:\Program Files\Steinberg\VSTPlugins  and for VST3 is  C:\Program Files\Common Files\VST3 If you cannot move your plugin in the standard VST2 folder then you can do the followin...

The “License not found” will appear if you have an invalid mph.license and/or an invalid hardware.id file.  One possible cause is that you are using a license generated for another computer (if for example you transferred all your data from your previous Wind...

If you get a message on the left bottom corner of the MP Host that the license is invalid it means that the mph.license file does not match the hardware of the computer you are using. If you have copied the mph.license file from another computer delete both t...

The MIDI port of the MP Controller should be connected with a USB-A port and does not require any drivers to be installed as it is a USB MIDI class compliant device. If you are connecting to a USB-A port directly (not via a USB hub) to the PC and C1-xMP1 stil...

If the display does not power ON at all see this article

The “License not found” will appear if the file mph.license and/or hardware.id files are missing from the /MP/Host folder. Or if using a Mac OS older than MacOS Mojave. First, ensure you have both files in the MP Host folder as shown here: The hardware.id f...

UPDD needed for Mac OS Catalina and Onwards The touchscreen works as mouse input, therefore when you touch the screen it gets the mouse cursor. If you touch and drag, it behaves in the same way as clicking and dragging with the mouse.  In Mac OSX Catalina 10...

You need Mac OS Mojave or above for the touch function to work. UPDD does not have to be installed for the Mac OS to detect the Touchscreen hardware. First, we need to check if  the Mac OS finds the Touch hardware.  Follow these steps: 1. Connect USB-C to ...

If the display powers on and shows the logo but short after powers off (sleep mode), this confirms that the display of the controller receives power, however no video signal is being received from the computer or  the video signal is not of the corre...

Ensure you are using the latest MP Host plugin. The method that the target display is chosen has been updated in the 11/2024 version of the MP Host. On the Mac it is a good practise to go in Mission Control, disable the option “Displays have separate spaces”....

The MP host will scan  the AU plugins in /Library/Audio/Plug-Ins/Components  the VST2 plugins in /Library/Audio/Plug-Ins/VST the VST3  plugins in /Library/Audio/Plug-Ins/VST3 scanning will read and display just the filenames at first, and fully scan a ...

The C1-xMP1 is the midi device of the MP Controller. If it does show up in the System Report but it still does not found by the MP Host plugin then try the following. Create a new configuration in Mac's MIDI Studio  Click on the dropdown: Then select New...

If you get a message on the left bottom corner of the MP Host that the license is invalid it means that the mph.license file was not generated for that computer. If you have copied the hardware.id or the mph.license file from another computer (perhaps using t...

To control Ableton Live 11 and 12 native devices we have developed a separate application called Ableton MPH. It exists as a standalone application and as VST3 and AU plugins. You can download the Ableton MPH from your account on the user portal. The descrip...

You only need to use this guide if the installation in the Macintosh HD/Users/[username]/Music/Ableton/User Library/Remote Scripts does not work. This guide is for installing the Ableton Control Surface within the Ableton Live.app folder You can set the permi...

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The MP MIDI Controller app/plugin (VST3/AU/AAX and standalone application for Mac and Windows) transforms the MP Controller to a flexible, comprehensive midi controller. The app features 32 encoders and 32 buttons on each page and there are 32 pages. That is ...

We have created a MIDI Remote Control Surface for Cubase v13.  This will work with the MP MIDI app to allow a more streamlined workflow when controlling Cubase. Here is an overview video of the Control Surface. It will also work with Cubase v12 but there ma...